Customer Support Lead
MobilizeAmerica is at a pivotal point in its growth. We’ve successfully proven our product in the 2018 midterms, where we worked with 450+ campaigns and drove over 380,000 people to 750,000+ volunteer shifts. Now we are growing the team and investing to have the maximum possible impact in 2020 and beyond.
As a Customer Support Lead, you’ll be responsible for ensuring that our clients’ questions and pain points are resolved quickly and that they have a delightful experience whenever they interact with our support team.
Manage our inbound support with an eye towards scaling systems and processes. You’ll be on the front lines with our clients — solving their most pressing problems and using data to make our systems better and users happier.
3+ years of professional experience
Excellent writing skills
Experience working with technical teams to resolve pain points.
Proactive, process driven thinking. You’d be excited to dig into data to refine processes and run support tool experiments to find the perfect user flow.
Experience in customer support and support tools (e.g. Intercom or Zendesk) is a big plus, but not required
Experience with VAN, Everyaction, ActionKit, ActionNetwork, Blue State Digital is a plus, but not required.
Team player attitude. You’ll do whatever it takes to get the job done, to help clients recruit volunteers and reach their goals. No task is too small.
A passion for empowering ordinary people for progressive causes. We’re a mission-driven company, and everything we do is guided by impact. At the end of the day, we’re here to help progressive organizations and campaigns to organize and win.
This position is based in Washington D.C., so you should be here or able to relocate.
To apply, send us your resume or LinkedIn to firstname.lastname@example.org, and include a few words about why you’re the right fit and what excites you about the role.
We are committed to building a workplace that reflects the diversity of volunteers across America that we exist to serve. We especially encourage women, people of color, and others who are underrepresented in the tech industry to apply.