Senior Campaigns Associate
This position is based in based in Washington, D.C. and reports to our Campaigns Director.
The MobilizeAmerica Senior Campaigns Associate will provide a crucial touchpoint with hundreds of campaigns across the country. This role is perfect for campaign junkies that want to elect Democrats across the country, working alongside campaign staff, in a fast-paced and technology-driven environment with a focus on training.
At the highest level, the role has three components:
Initial relationship: Be the expert in the room on campaign tactics and strategy to help build strong, trust-driven relationships early with campaign managers and field directors.
Deployment & success: Support the Campaigns Director in getting campaigns up and running on the MobilizeAmerica platform, and fully embedded into their programs.
Ongoing Training: Develop tools and resources to help campaigns get the most out of the MobilizeAmerica platform.
In particular, you'll work on:
Campaign relationship building
Serve as a primary point of contact for campaign staff to MobilizeAmerica
Work with partners to understand campaign/organizations needs and technical requirements
Assist the Campaigns Director in developing platform materials to distribute to prospective users
Ensure clients feel connected to the broader MobilizeAmerica team and mission to elect Democrats up and down the ticket by scaling volunteer action
Platform Training and Onboarding
Ensure that partner campaigns/organizations have a thorough understanding on how to use the MA platform for staff and volunteers and feel empowered to use the platform independently
Be the first line of triage for non-technical client questions via all channels e.g. Slack, email, phone, etc.
Produce training materials (both written and video) on how the platform works and how to best use it to maximally improve campaign operations
Hold “office hours” to walk through both technical issues and strategy questions
Assist in producing and distributing best practices, highlighted success stories, and ideas for how to get more from the platform
Own metrics associated with client satisfaction, activity on the platform, renewals, and referrals.
Manage ongoing relationships with campaigns/organizations, including those on and off of the platform, by providing excellent service
Product and analytics
Surface and synthesize new requests from campaigns through proactive touch-points with clients, responses to explicit requests, and strategic insights on future opportunities
2+ cycles of electoral campaign experience (including Presidential Primary GOTVs).
Experience in a training focused environment, preferably in a campaign setting.
Ability to translate between organizing, technology, and data.
In-depth knowledge of the day to day experience of an electoral organizer.
A desire to use technology to solve organizing problems and to make organizing more effective
A passion for delivering delightful and seamless experiences to users and customers
Expert knowledge of VAN and Google Sheets
Exposure to technical tools used by campaigns and organizations, including one or more of the following: GroundGame, Relay, Hustle, NationBuilder, ActionNetwork
Bonus points for:
Previous exposure to sales, customer experience/success, or product, especially in a software-as-a-service organization
Having managed organizing staff
Knowledge of business intelligence and analytics tools, including Tableau, HubSpot, or Marketo
To Apply: Email resume to firstname.lastname@example.org, and include a few words about why you’re the right fit and what excites you about the role.
We are committed to building a workplace that reflects the diversity of volunteers across America that we exist to serve. We especially encourage women, people of color, and others who are underrepresented in the tech industry to apply.